Refund policy

WELT & GRAIN is operated by CORALBRIDGE 92 GLOBAL TRADE LLC. We accept eligible returns and exchanges within 30 days of delivery, including returns for a change of mind.

1. Return Period and Conditions

You may request a return or exchange within 30 calendar days after receiving your order.

For change-of-mind returns, products must be unused apart from reasonable handling needed to inspect them. Please return all supplied accessories and components, and include the original packaging where reasonably possible.

Missing original packaging alone does not automatically disqualify an otherwise eligible return. Different conditions apply to products that arrive damaged, defective or incorrect, and your applicable legal rights remain unaffected.

We do not apply a blanket final-sale exclusion to discounted products.

2. Requesting a Return

Email support@weltandgrainshop.com with:

• Your order number.

• The item or items you wish to return.

• Whether you would prefer a refund or an exchange.

• A brief explanation of any damage, defect or incorrect item.

Photographs may help us resolve a reported problem, but we will discuss an alternative if you cannot provide them.

We will provide return instructions and a prepaid return shipping label. Please contact us before sending your parcel so that we can identify your return and arrange the prepaid service.

3. Return Address

Returns are sent to our United States return address:

WELT & GRAIN
c/o CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

4. Return and Exchange Costs

We pay the standard return shipping cost for eligible returns, including change-of-mind returns.

We also cover standard shipping for an eligible exchange replacement.

There are no restocking fees, return handling fees or exchange processing fees.

Please use the prepaid label we provide. Contact us before purchasing your own return postage so that we can agree on the arrangements and any reimbursement.

5. Exchanges

Exchanges may be requested within 30 days of delivery and are subject to replacement stock being available.

Tell us which item you would like instead. We will explain the exchange arrangements, including any difference in product price, before proceeding. We will not charge an additional amount without your agreement.

If the requested replacement is unavailable, you may choose an available alternative or a refund for the eligible returned item.

6. Damaged, Defective, Incorrect or Missing Items

If an order arrives damaged, contains an incorrect or defective product, or is missing an item, contact support@weltandgrainshop.com as soon as reasonably possible.

We will review the issue and arrange an appropriate replacement, exchange or refund. We cover the necessary standard return and replacement shipping costs.

You do not need to preserve an item in unused condition to report a defect that only becomes apparent during normal use. The commercial return conditions above do not limit applicable legal rights.

7. Refunds

After we receive and inspect an eligible return, we will notify you of the outcome and issue the approved refund within 3 business days.

Refunds are sent to the original payment method. Your bank or payment provider may need additional time to display the credit after we issue it.

For an eligible full return, we refund the amount paid for the returned products, including applicable tax. For a partial return, we refund the amount paid for the returned items, including the corresponding tax. We do not deduct a restocking or return shipping fee.

Standard outbound delivery is free, so there is no standard delivery charge to deduct.

If we cannot approve a return, we will explain the reason and discuss the next steps before arranging any return of the item to you.

8. Order Cancellations

You may request cancellation before your order has been dispatched.

Email us promptly with your order number. If the order has not been dispatched, we will cancel it and issue a full refund to the original payment method within 3 business days.

If the order has already been dispatched, you may use the return process after delivery.

9. Contact

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time.
Closed on U.S. public holidays. We respond to inquiries within 48 hours.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded.