Terms of Sale

WELT & GRAIN

These terms apply to purchases from WELT & GRAIN through weltandgrainshop.com.

1. The seller

Your seller is CORALBRIDGE 92 GLOBAL TRADE LLC, operating as WELT & GRAIN.

407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749

2. Products and descriptions

Product pages identify the item offered, its relevant dimensions and the components included in the purchase. Shoes and other styling props are not included unless expressly listed.

Colours may appear slightly different because of screen settings or lighting. This does not excuse supplying a product that materially differs from its description.

Please check the product details and follow the care requirements for your footwear material.

3. Placing an order

You must be legally able to enter into a purchase contract or have the appropriate permission. Provide accurate contact, billing and delivery information.

An initial order confirmation acknowledges receipt of your order. We accept the order when we send a dispatch confirmation.

If we cannot accept an order because of unavailable stock, an unsupported address, a payment issue, suspected fraud or a clear listing error, we will notify you and explain the issue. Any payment collected for a cancelled order will be refunded.

We will not substitute a different product or collect an increased amount without your agreement.

4. Prices and payment

All prices and payments are in U.S. dollars (USD). Displayed product prices include applicable sales tax.

Standard shipping to eligible addresses is free, with no minimum purchase. The order total is shown before you submit payment.

You may use the payment methods displayed at checkout. Submitting an order authorises the applicable payment. Price changes apply to future orders and do not alter an order already accepted.

5. Delivery

Orders ship from the United States to the contiguous 48 U.S. states and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or international destinations.

• Processing: 1–3 business days.
• Estimated transit after dispatch: 3–5 business days.
• Estimated total delivery: 4–8 business days from the business day the order enters processing.
• Daily cut-off: 4:00 p.m. U.S. Central Time, observing daylight saving time.

Business days are Monday–Friday, excluding U.S. public holidays. Orders after the cut-off or on non-business days enter processing on the next business day.

If we cannot dispatch within the stated period, we notify you of the revised arrangements and offer the choice to agree to the delay or cancel for a full refund, as required by applicable law.

Contact us about delivery problems. We will investigate with the carrier and arrange an appropriate resolution. See our Shipping Policy for complete details.

6. Cancellations and address changes

You may request cancellation before dispatch. If the order has not shipped, we will cancel it and issue a full refund to the original payment method within 3 business days. Your payment provider may need additional time to display the credit.

Contact us promptly for an address correction. We will confirm whether it can still be made before dispatch. If the order has already shipped, the return process is available after delivery.

7. Returns and exchanges

Eligible returns and exchanges may be requested within 30 calendar days of delivery, including change-of-mind returns.

For a change of mind, items must be unused apart from reasonable inspection. Return all supplied components and accessories, with original packaging where reasonably possible. Missing original packaging alone does not automatically exclude an otherwise eligible return.

We provide a prepaid label and cover standard shipping for eligible returns and exchanges. There are no restocking, return handling or exchange processing fees.

Exchanges depend on replacement availability. Any product price difference will be agreed before proceeding.

Please contact us before sending your return so that we can provide instructions and the prepaid label.

8. Refunds

After receiving and inspecting an eligible return, we notify you of the outcome and issue the approved refund within 3 business days.

Refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the credit appears.

An eligible refund covers the amount paid for the returned items and the corresponding applicable tax. No restocking or eligible return shipping fee is deducted. Standard outbound shipping is free, so there is no standard delivery charge to deduct.

Read our Return & Refund Policy for the complete process.

9. Damaged, defective, incorrect or missing goods

Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs may help; tell us if you cannot provide them.

We will review the issue and arrange an appropriate replacement, exchange or refund, covering the necessary standard return or replacement shipping costs.

The unused-condition requirements for change-of-mind returns do not remove rights for a defect that becomes apparent during normal use.

10. Consumer rights and governing law

Nothing in these terms excludes or limits rights, remedies or liability that cannot lawfully be excluded or limited.

Applicable U.S. federal law and Kentucky law govern these terms without depriving you of mandatory consumer protections that apply in your place of residence.

You may contact us to try to resolve a concern. Doing so does not restrict access to any complaint process, regulator or court available under applicable law.

11. Related policies and changes

These terms should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy and Privacy Policy.

Changes apply to future purchases and do not retrospectively alter an order already accepted unless required by law or agreed with you.