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WELT & GRAIN

Privacy policy

This Privacy Policy explains how CORALBRIDGE 92 GLOBAL TRADE LLC, operating as WELT & GRAIN, collects, uses and discloses personal information when you visit weltandgrainshop.com, place an order or contact us.

1. Who We Are

Store: WELT & GRAIN
Legal business: CORALBRIDGE 92 GLOBAL TRADE LLC
Address: 407 Chenoweth Ln, Druid Hills, KY 40207, United States
Email: support@weltandgrainshop.com
Phone: +1 973-703-5749

For the processing described in this policy, we are the business responsible for your personal information, except where a service provider independently determines its own processing purposes.

2. Information We Collect

Depending on how you interact with our store, we collect:

  • Contact information: your name, email address, telephone number, billing address and delivery address.

  • Order and transaction information: products purchased, amounts paid, payment status, delivery details, returns, exchanges and refunds.

  • Customer service information: messages you send us, your order references and photographs or other information you choose to provide.

  • Account information: login and account details if you choose to create or use a customer account.

  • Technical and usage information: IP address, browser and device information, pages visited, interactions with the store, and information collected through cookies or similar technologies.

  • Preferences: privacy choices, communication preferences and information you voluntarily provide.

Payment information is processed through the payment services used at checkout. The information made available to us depends on the payment method and provider, and includes details needed to confirm and manage the transaction.

3. Where Information Comes From

We receive information:

  • Directly from you when you place an order, contact us or use an account.

  • Automatically through your interaction with our website.

  • From Shopify and service providers involved in payments, order fulfilment, delivery, security and customer support.

4. How We Use Information

We use personal information to:

  • Process payments and fulfil orders.

  • Send order confirmations, tracking information and service messages.

  • Handle cancellations, returns, exchanges and refunds.

  • Respond to inquiries and maintain customer accounts.

  • Operate, maintain and improve the store.

  • Detect and prevent fraud, misuse and security incidents.

  • Maintain accounting and transaction records.

  • Meet legal obligations and establish or defend legal claims.

  • Manage communication and privacy preferences.

Where promotional communications are offered, we use the permissions or other lawful basis required by applicable law. If you receive a promotional email from us, you may unsubscribe using the instructions in the message or contact us. Essential order and service messages may still be sent.

5. When We Disclose Information

We disclose information as needed to:

  • Shopify, which provides our ecommerce platform.

  • Payment providers that process transactions.

  • Delivery and fulfilment providers that handle orders and returns.

  • Technology and support providers that help operate and secure the store.

  • Professional advisers, such as accountants and legal advisers.

  • Authorities or other parties where required by law or necessary to address fraud, protect rights or respond to valid legal processes.

Information may also be disclosed in connection with a merger, acquisition or transfer of the business, subject to applicable legal protections.

The information disclosed depends on the service or purpose involved. For example, a delivery provider needs information to deliver your parcel.

6. Shopify

Our store is hosted on Shopify. Shopify processes information to provide its platform and related services. Depending on the service you use, Shopify may also process information for its own purposes under its own privacy terms.

You can learn more at:

Shopify Privacy Policy

7. Cookies and Similar Technologies

Cookies and similar technologies support functions such as shopping carts, checkout, security and remembering preferences.

Depending on the features operating on the website, additional technologies may be used to understand website use or support marketing. Where consent or an opt-out is required, the relevant legal requirements apply.

You can manage cookies through your browser settings. Where privacy controls are displayed on the website, you can also use those controls. Blocking certain cookies may affect store functionality.

You may contact us with questions about cookies or to exercise applicable privacy rights.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention depends on the nature of the information, the status of an order or account, accounting and legal requirements, fraud prevention needs and any unresolved dispute.

We delete or de-identify information when it is no longer reasonably required, subject to applicable law.

9. Security and International Processing

We use reasonable administrative, technical and organisational measures to protect personal information. No online service or transmission method can guarantee absolute security.

We are based in the United States. Shopify and other providers may process information in the United States or other countries where they operate. Where applicable law requires protections for an international transfer, those requirements apply.

10. Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights to:

  • Access or obtain a copy of personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Obtain information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Object to or restrict certain processing.

  • Opt out of a sale, sharing for cross-context behavioural advertising, or targeted advertising where those activities occur and the relevant law provides that right.

  • Appeal a privacy request decision where applicable.

You may submit a request to support@weltandgrainshop.com. Please describe the right you wish to exercise. We may need to verify your identity before fulfilling a request, using information proportionate to the request.

An authorised agent may submit a request where permitted by law. We may request evidence of authority and any legally permitted verification.

We will respond within the period required by applicable law. We do not discriminate against you for exercising applicable privacy rights. Some information may need to be retained to complete transactions, meet legal duties or address legal claims.

Where recognised browser opt-out preference signals have legal effect, your applicable rights also extend to those signals.

11. Children

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so that we can review and address the matter.

12. Other Websites and Policy Changes

Links to third-party websites are governed by those websites’ own privacy practices.

We may revise this policy to reflect changes in the store, our practices or legal requirements. The current version will be available on this page. Where additional notice is required, we will provide it.

13. Contact

For privacy questions or requests:

CORALBRIDGE 92 GLOBAL TRADE LLC, trading as WELT & GRAIN
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749

Return & Refund Policy

WELT & GRAIN is operated by CORALBRIDGE 92 GLOBAL TRADE LLC. We accept eligible returns and exchanges requested within 30 calendar days of delivery, including a change of mind.

Return conditions

Change-of-mind returns must be unused apart from reasonable inspection. Return all supplied components and accessories, with original packaging where reasonably possible. Missing packaging alone does not automatically exclude an otherwise eligible return. These conditions do not limit your rights for damaged, defective or incorrect products.

Request a return

Email support@weltandgrainshop.com with your order number and the items you wish to return or exchange. We will provide instructions and a prepaid shipping label. Photographs can help with a reported problem; tell us if you cannot provide them.

Return address and costs

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Address your parcel to WELT & GRAIN, c/o CORALBRIDGE 92 GLOBAL TRADE LLC. We cover eligible standard return and exchange shipping, including change-of-mind returns. There are no restocking, handling or exchange processing fees. Contact us before buying return postage so we can agree on reimbursement arrangements.

Exchanges and product issues

Exchanges depend on replacement stock. Any price difference will be agreed before proceeding. If the replacement is unavailable, you may choose an available alternative or an eligible refund. Contact us about damaged, defective, incorrect or missing items so that we can arrange an appropriate replacement, exchange or refund.

Refunds

After receiving and inspecting an eligible return, we notify you and issue the approved refund to the original payment method within 3 business days. Your payment provider may need additional time to show the credit. Refunds cover the amount paid for the returned items and applicable tax. No standard shipping or restocking deduction applies.

Cancellations

You may request cancellation before dispatch. If the order has not shipped, we cancel it and issue a full refund within 3 business days. After dispatch, use the return process following delivery.

Nothing in this policy limits rights that cannot lawfully be excluded.

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Privacy Policy

This policy explains how CORALBRIDGE 92 GLOBAL TRADE LLC, operating as WELT & GRAIN at weltandgrainshop.com, handles personal information.

Information and purposes

We collect the contact, billing, delivery, order, transaction and customer-service information you provide. Account details are collected when you use an account. Technical information can include IP address, device and browser details, interactions, cookies and privacy preferences. Payment services process payment details; the information available to us depends on the provider and includes details needed to manage the transaction.

We use information to fulfil orders, manage payments, delivery, returns and refunds, provide support, operate and secure the store, prevent fraud, maintain records and meet legal obligations.

Disclosures and Shopify

Information is disclosed as necessary to Shopify, payment and delivery services, technology and support providers, professional advisers and parties entitled to receive it under law. Information may be transferred in a business transaction subject to applicable protections. Shopify may also process information for its own purposes under its privacy terms. Read Shopify’s Privacy Policy.

Cookies and choices

Cookies support carts, checkout, security and preferences. Depending on enabled features, additional technologies may support analytics or marketing. Applicable consent and opt-out requirements apply. Manage cookies in your browser and through site privacy controls where available. Blocking essential cookies may affect functionality. You may unsubscribe from promotional messages without stopping essential order communications.

Retention and security

We retain information as reasonably necessary for transactions, legal obligations, security and disputes, then delete or de-identify it where appropriate. Reasonable safeguards are used, but no online transmission or storage is absolutely secure. Providers may process information in the United States and other countries, subject to required transfer protections.

Your rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection, withdraw consent, exercise applicable sale, sharing or targeted-advertising opt-outs, or appeal a decision. Contact us to exercise a right. Proportionate verification and authorised-agent requirements may apply. We respond within legally required periods and do not discriminate for exercising applicable rights. Recognised browser opt-out signals have the effect provided by applicable law.

Children and changes

The store is not directed to children under 13, and we do not knowingly collect their information. Contact us about any suspected collection. Policy changes are published here with additional notice where required.

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Terms of Service

These terms govern use of weltandgrainshop.com and purchases from WELT & GRAIN, operated by CORALBRIDGE 92 GLOBAL TRADE LLC.

Use and products

You must be legally able to make a purchase or have appropriate permission. Provide accurate order information and keep account credentials secure. Fraud, interference with security and infringement are prohibited. Product pages describe the items, dimensions and included components. Styling props are excluded unless listed. Screen variations do not excuse material differences from the description.

Prices and orders

Prices and payments are in USD and include applicable sales tax. Standard eligible U.S. shipping is free. Payment methods appear at checkout. An initial confirmation acknowledges your order; we accept it on dispatch confirmation. If stock, address, payment, suspected fraud or a clear listing error prevents acceptance, we notify you and refund any payment collected for a cancelled order. We do not substitute products or collect an increased price without agreement.

Shipping and returns

We ship from the United States to the contiguous 48 states and Washington, D.C., excluding Alaska, Hawaii, territories and APO/FPO/DPO addresses. Processing takes 1–3 business days and transit 3–5 business days. The cut-off is 4 p.m. U.S. Central Time. Eligible returns and exchanges may be requested within 30 days of delivery. We cover standard return and exchange shipping, with no restocking fee. Approved return refunds are issued within 3 business days after receipt and inspection. See our Shipping and Return & Refund policies for full arrangements.

Problems and responsibility

Contact us about missing, damaged, defective or incorrect orders. We investigate and arrange an appropriate resolution. Using payment, platform or delivery providers does not remove our obligations as seller. Nothing limits liability or rights that cannot lawfully be excluded.

Website content

Protected website content belongs to its owners or is used with permission. Do not commercially reproduce it without a lawful basis. You retain ownership of material you send us. Private support submissions are used for your inquiry and related purposes described in our Privacy Policy.

Law and changes

Applicable U.S. federal law and Kentucky law govern these terms without removing mandatory consumer protections. Contact us to try to resolve a dispute; this does not restrict legally available complaints or remedies. Changes apply to future use and purchases, not retrospectively to accepted orders unless required by law or agreed.

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Shipping Policy

Standard shipping is free on every eligible order, with no minimum purchase.

Origin and destinations

Orders ship from the United States to the contiguous 48 U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or international destinations.

Processing and delivery

Processing takes 1–3 business days. Transit after dispatch takes 3–5 business days. Estimated total delivery is 4–8 business days, counted from the business day the order enters processing.

The daily cut-off is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders after the cut-off, on weekends or U.S. public holidays enter processing the next business day. Business days are Monday–Friday, excluding U.S. public holidays.

If we cannot dispatch within the stated period, we notify you of the revised arrangements and provide the option to agree to the delay or cancel for a full refund as required by law.

Tracking and problems

We send tracking after dispatch. Carrier updates can take time to appear. Contact us about delayed, missing, damaged or incorrect orders, or a delivery scan when you cannot locate the parcel. We investigate with the carrier and arrange an appropriate resolution.

Addresses and charges

Check your address before ordering. Contact us before dispatch for changes or cancellations. If a parcel is returned, we review the circumstances and agree on redelivery or a refund before proceeding. We do not collect an extra charge without agreement.

Prices are in USD and include applicable sales tax. These are domestic U.S. shipments; no import duty or customs clearance charge is payable by the customer.

Returns

Eligible returns and exchanges may be requested within 30 days of delivery. We provide prepaid eligible return shipping and charge no restocking or handling fee. See our Return & Refund Policy.

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Contact Information

Store: WELT & GRAIN
Operator: CORALBRIDGE 92 GLOBAL TRADE LLC
Website: weltandgrainshop.com

Customer service

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Registered and business address

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Return address

WELT & GRAIN
c/o CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Contact us before returning an item so we can provide return instructions and a prepaid label. Include your order number when contacting us about an order. Do not email full card details, security codes or account passwords.

Legal Notice

Website operator

WELT & GRAIN is operated by CORALBRIDGE 92 GLOBAL TRADE LLC, a Kentucky limited liability company, United States.

Kentucky organisation number: 1654234

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Activities and platform

WELT & GRAIN sells footwear care tools and related accessories. Prices are in USD and include applicable sales tax. Eligible standard U.S. shipping is free. The website uses Shopify; CORALBRIDGE 92 GLOBAL TRADE LLC is the seller responsible for store purchases.

Content and rights

Website text, images, branding and other protected content belong to their respective owners or are used with permission. Commercial reproduction requires permission or another lawful basis. Third-party references do not imply endorsement or affiliation unless stated.

Contact us about inaccurate information or complaints. Nothing in this notice removes our obligation to supply goods as described or limits applicable consumer rights. Our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy provide the relevant purchase and website conditions.

About Us

WELT & GRAIN brings together useful tools for looking after the footwear you reach for every day.

Small tools. Everyday rituals.

A quick brush before heading out, a finishing buff at home, or a shoehorn kept near the door: shoe care can fit into the routines you already have.

Our collection focuses on footwear care brushes, finishing tools and practical accessories. Explore Fine Shoe Care, Sneaker Detail Care and Footwear Essentials to find tools for different parts of your routine.

A clear shopping experience

We offer free standard shipping to eligible addresses in the contiguous United States, with no minimum purchase. Eligible returns and exchanges can be requested within 30 days of delivery, and we cover standard return shipping.

Prices are in U.S. dollars and include applicable sales tax. Our product pages explain the item and its included components so you can choose with confidence.

Our business

WELT & GRAIN is operated by CORALBRIDGE 92 GLOBAL TRADE LLC, a Kentucky limited liability company.

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Cookie Policy

This policy explains cookies and similar technologies on weltandgrainshop.com, operated by CORALBRIDGE 92 GLOBAL TRADE LLC as WELT & GRAIN.

What cookies do

Cookies are small files stored by your browser. Similar technologies can store preferences or record interactions. Some expire when you close the browser; others remain for a specified period or until removed.

Store functions

Essential technologies support the cart, checkout, security, session management and privacy preferences. Other technologies, where enabled, may remember optional preferences, help understand website use or support marketing.

The technologies present depend on the store features and services in use. Where law requires consent for non-essential technologies, that requirement applies. The Shopify platform also has its own cookie and privacy information.

Your choices

You can delete or block cookies in your browser and use privacy controls displayed on the site where available. Blocking essential cookies can affect checkout or other store functions. Your applicable consent and opt-out rights remain available under the Privacy Policy.

For information about Shopify, visit Shopify’s Cookie Policy.

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

FAQ

Where do you deliver?

We ship from the United States to the contiguous 48 states and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations.

How much is shipping?

Standard shipping is free on every eligible order, with no minimum purchase.

When will my order arrive?

Processing takes 1–3 business days, followed by 3–5 business days in transit. Estimated total delivery is 4–8 business days. The cut-off is 4 p.m. U.S. Central Time, Monday–Friday, excluding U.S. public holidays.

Will I receive tracking?

Yes. We provide tracking after dispatch. Contact us if you cannot find your dispatch email.

What currency do you use?

All prices and payments are in USD. Displayed product prices include applicable sales tax.

Can I return an item?

Eligible returns and exchanges, including a change of mind, may be requested within 30 days of delivery. We provide a prepaid label and cover standard return and exchange shipping. No restocking or handling fee applies.

When will I receive my refund?

Approved return refunds are issued to the original payment method within 3 business days after receipt and inspection. Your payment provider may need additional time to show the credit.

Can I cancel?

Contact us before dispatch. If the order has not shipped, we can cancel it and issue a full refund.

Are the shoes in the photographs included?

No. Shoes and other styling props are excluded unless explicitly listed in the product’s included items.

How do I choose a care tool?

Read the product description and follow the care requirements for your footwear material. Use gentle pressure and test a discreet area where appropriate.

What if something is wrong with my order?

Send your order number and a description of the issue. Photographs can help, but tell us if you cannot provide them. We will investigate and arrange an appropriate resolution.

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.

Terms of Sale

These sale terms apply to purchases from WELT & GRAIN, operated by CORALBRIDGE 92 GLOBAL TRADE LLC. Read them together with our Terms of Service and store policies.

Products and ordering

Product pages identify the item and included components. Styling props are excluded unless listed. Submit accurate contact, billing and delivery information. An initial confirmation acknowledges receipt; we accept the order when we send a dispatch confirmation.

Payment and prices

Payments are in USD using the methods shown at checkout. Displayed product prices include applicable sales tax, and eligible standard U.S. shipping is free. We will not collect an increased amount or substitute an item without agreement. If we cannot accept an order, we notify you and refund any payment collected for the cancelled order.

Delivery

We dispatch from the United States to the contiguous 48 states and Washington, D.C. Alaska, Hawaii, territories, military mail and international destinations are excluded. Processing is 1–3 business days, followed by 3–5 business days in transit. The cut-off is 4 p.m. U.S. Central Time, observing daylight saving time. Business days exclude weekends and U.S. public holidays. See the Shipping Policy for delays and delivery problems.

Cancellations and returns

You may request cancellation before dispatch. Eligible returns and exchanges may be requested within 30 days of delivery. Change-of-mind items must be unused apart from reasonable inspection, with supplied components returned. We provide prepaid eligible return shipping, cover standard exchange shipping and charge no restocking or handling fee. Approved return refunds are issued within 3 business days after receipt and inspection to the original payment method. Payment-provider processing time is additional.

Problems and consumer rights

Contact us about damaged, defective, missing or incorrect goods. We investigate and arrange an appropriate resolution. Nothing restricts rights or remedies that cannot lawfully be excluded. Applicable U.S. federal and Kentucky law govern without depriving you of mandatory protections.

CORALBRIDGE 92 GLOBAL TRADE LLC
407 Chenoweth Ln
Druid Hills, KY 40207
United States

Email: support@weltandgrainshop.com
Phone: +1 973-703-5749
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours.