FAQ

We ship from the United States to the contiguous 48 U.S. states and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or international destinations.

Standard shipping is free on every eligible order, with no minimum purchase required.

Order processing takes 1–3 business days. Transit after dispatch takes an estimated 3–5 business days, giving an estimated total delivery time of 4–8 business days from the business day your order enters processing.

Our daily cut-off is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders received after the cut-off, on weekends or on U.S. public holidays enter processing on the next business day. Business days are Monday–Friday, excluding U.S. public holidays.

See our Shipping Policy for full details.

Yes. We provide tracking information after dispatch. Carrier updates may take time to appear. If you cannot find your dispatch email, contact us with your order number.

All prices and payments are in U.S. dollars (USD). Displayed product prices include applicable sales tax. Standard shipping to eligible addresses is free.

The available payment methods are displayed at checkout. Availability may depend on your device, payment provider and transaction.

Contact us promptly before dispatch if you need to cancel an order or correct its details. If the order has not shipped, we can cancel it and issue a full refund to the original payment method within 3 business days.

Address changes depend on whether they can still be made before dispatch. If your order has already shipped, you may use our return process after delivery.

Yes. You may request an eligible return within 30 calendar days after delivery. Change-of-mind items must be unused apart from reasonable handling needed to inspect them. Return all supplied accessories and components, and include the original packaging where reasonably possible.

Missing original packaging alone does not automatically exclude an otherwise eligible return. These conditions do not restrict applicable rights for defective, damaged or incorrect products.

We provide a prepaid return label and cover standard shipping for eligible returns, including change-of-mind returns. We also cover standard exchange shipping. There are no restocking, return handling or exchange processing fees.

Contact us before sending a return so that we can provide the label and instructions.

Yes. Eligible exchanges may be requested within 30 days of delivery and depend on replacement availability. We will agree on any product price difference before proceeding. If the requested replacement is unavailable, you may choose an available alternative or an eligible refund.

After receiving and inspecting an eligible return, we notify you of the outcome and issue the approved refund within 3 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to display the credit.

Read our Return & Refund Policy for the complete arrangements.

Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs may help us review a problem; tell us if you cannot provide them. We will investigate and arrange an appropriate replacement, exchange or refund, covering the necessary standard return or replacement shipping.

Check the delivery location and ask anyone who may have accepted the parcel. If you still cannot locate it, contact us. We will investigate with the delivery provider and arrange an appropriate resolution. You do not need to resolve the issue with the carrier alone.

Check the product description, dimensions and intended use, then follow the care instructions for your footwear material. Use gentle pressure and test a discreet area where appropriate. A tool intended for smooth leather may not be suitable for suede, nubuck or a delicate finish.

Only the items listed in the product description are included. Shoes, cloths and other styling props shown alongside a product are excluded unless expressly listed as part of the purchase.